This course is brought to you by BPP in partnership with CrossKnowledge.

This course teaches you about initiating an interaction and defending your point of view: how to express refusal, how to draw boundaries, and how to formulate requests.

Using effective arguments is a subtle exercise, even if we all do it spontaneously and more or less consciously in many different circumstances. The goal of using successful arguments is to steer the other person’s behaviour in a precise direction. In this course, we present the different argument styles - each having its risks and limits - you'll need to be familiar with in order to develop a winning stance.

On completion of this course, you will have a greater understanding of:

  • formulating a request, expressing a refusal
  • how to make your point more effectively
  • don't tell, ask
  • reframing situations
  • telling stories
  • how to share your emotions

Key information:

  • learn at your own pace
  • help meet your annual CPD requirements
  • develop your own learning needs



BPP is a leading provider of online technical CPD for accounting professionals.

Disclaimer: This course is available for ACCA members, you may need your ACCA membership number to complete your booking. This course and outline is provided by a third-party course provider. All course bookings are subject to the terms and conditions set by the course provider. Please see individual supplier pages for full terms and conditions. ACCA takes no liability for bookings made with third-party supplier.