Overview

Aimed at line managers, this course focuses on the practicalities of dealing with difficult members of staff. The courses discusses the various types of difficulties that a manager may encounter, the motivations of members of staff concerned and how a team may react to the member of staff. It also covers practical steps needed to deal with both the short and longer term implications.

On completion of this course, you will gain an understanding of:

  • the impact of a difficult member of staff on themselves, the team and the manager
  • the different types of issues a manager may encounter and the various motivations that may be driving difficult behaviour
  • how to deal with the immediate symptoms and enabling the individual, the team and the manager to function effectively
  • how to deal with the immediate symptoms and enabling the individual, the team and the manager to function effectively
  • how to deal with difficult behaviour in the longer term.

Key information:

  • learn at your own pace
  • help meet your annual CPD requirements
  • develop your own learning needs.

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BPP is a leading provider of online technical CPD for accounting professionals.

Disclaimer: This course is available for ACCA members, you may need your ACCA membership number to complete your booking. This course and outline is provided by a third-party course provider. All course bookings are subject to the terms and conditions set by the course provider. Please see individual supplier pages for full terms and conditions. ACCA takes no liability for bookings made with third-party suppliers.