Difficult auditees and auditors

In order to be awarded CPD units you must answer the following five random questions correctly. If you fail the test, please re-read the article before attempting the questions again.

  1. How do organisations assure themselves that they have appropriate control measures in place?

  2. What is the assurance model called?

  3. What is the principal reason the relationship between CEO and HIA is so important?

  4. What shouldn’t be impacted by the CEO/HIA dialogue?

  5. Discussions between CEO and the HIA should include consideration of what?

  6. What are the four steps to eliciting Cooperation?

  7. How can you ensure an agreement has been reached?

  8. What is the best way to approach working with a difficult person?

  9. When things go wrong is it important to -

  10. What one thing might you do when you feel under pressure to get a response?