Unlock the power of emotional intelligence

Multiple-choice questions. In order to be awarded CPD units you must answer the following five random questions correctly. If you fail the test, please reread the article before attempting the questions again.

Why might emotional intelligence provide a competitive advantage for professionals?

EI enables genuine human-to-human connection, which AI cannot

The human brain can process emotions more quickly than AI

Professionals with high EI tend to be more extraverted, which helps them to form more effective working relationships

It is likely that EI boosts human creativity, which in turn boosts productivity and overall performance

A skilled and ambitious colleague is feeling down after failing to get an internal promotion. Which of the following would be the most helpful thing you could say to them?

'Cheer up. I'm sure good things will come your way soon.'

'I'm sorry you feel down. Given what happened, I'd probably be feeling sad too.'

'You shouldn't feel sad. You have so much to offer.'

None of these responses is helpful

A leader frequently feels angry about the poor performance of others but is still able to respond calmly and constructively. What does this illustrate best?

Effective use of mirror neurons

The ability to manage others' emotions effectively

Self-management

Self-motivation

In what way is emotional intelligence trainable?

By understanding the principles of EI

Through structured practical exercises and guided reflection

All the other answers are correct

By reading about EI and the data that supports it

An emotionally intelligent manager needs to provide tough feedback to an employee who is likely not expecting it. Which of the following would be the most emotionally intelligent approach?

Make strong eye contact so the employee feels understood

Put the negative feedback into context by offering praise for the employee's other strengths

Begin by trying to feel the emotions that the employee may be feeling and to say something that acknowledges them

Be direct and honest, but offer smiles and make your speaking voice slow and quiet

A supervisor turns down an employee's request. If the supervisor chooses to verbally recognise the employee's disappointment, what does this represent?

An example of conflict avoidance

None of the other answers is correct

Emotional manipulation

Implicit confirmation that the supervisor was wrong to turn down the employee's request

Why is emotional intelligence currently given little attention in many modern workplaces?

It is difficult and expensive to teach at scale

Leaders have done enough in recent years to train employees in EI skills

Other technical topics have gained greater popularity

The evidence for its benefits has only recently become available

Why might emotionally intelligent professionals be more successful in cross-cultural teams?

They understand that people globally express their emotions in the same way

They avoid expressing emotions while allowing other stakeholders to express theirs, so those stakeholders reveal their unspoken goals and agendas

They are more effective at managing others' emotions in order to achieve their own preferred outcomes

They adapt their communication to stakeholders' different emotional needs

What is the application of the sentence stem technique of 'I am experiencing the feeling of x. It makes me want to y. Instead, I choose to z' by a professional an example of?

Intentional emotional regulation

Emotional field therapy

Passive emotional acceptance

Emotional distancing

Which of the following offers the best example of how to become more emotionally intelligent?

Developing the ability to disregard unhelpful emotions in order to focus on business needs

Reflecting on the situations and other triggers that cause unhelpful emotions to be felt

Recognising others' emotions and then learning to change the topic of conversation so that those emotions do not disrupt meetings and conversations

None of the other answers is entirely correct

1 unit