Inspirational communication reaps rewards

Transactional leaders -

More than one of the other answers is correct

Are probably more tolerated by employees in Western than Eastern cultures

Depend heavily on the use of reward and punishment to drive employee performance

Tend to be authoritarian in their approach

Which of the following statements is most likely true?

Applying the principles of inspirational communication may allow an individual to be more influential and persuasive

It is very difficult for a leader to be effective at leading a team without mastering the principles of inspirational communication

The opposite of a transactional leader is an inspirational leader

Inspirational leaders always get better results from their employees than transactional leaders

Certain behaviours are described as being associated with more inspirational communication. Which of the following are also plausible contenders for further behaviours that are linked to more inspirational communication?

Variation in the speed of speech

Use of analogies

All of the other answers are correct

Use of positive statements

Which of the following statements is most likely to be true?

Repeated use of the word 'you' is perceived as more inspirational than use of the word 'I'

None of the other statements is correct

Repeated use of the word 'we' is perceived as more inspirational than use of the word 'you'

Repeated use of the words 'we' and 'you' are perceived as more inspirational than use of the word ‘I’

Which of the following statements is most likely to be correct?

Inspirational leadership may help leaders to drive employee performance when employees are working from home or working in a hybrid fashion

Transactional leadership may motivate higher levels of employee performance than inspirational leadership when employees’ tasks are clearly defined and mostly predictable

Inspirational communication is likely to be more closely linked to employee performance in North American than Latin American countries

Inspirational communication is likely to be more closely linked to employee performance in East Asian than North American countries

Employees who feel positive about their team and work environment:

Are probably more willing to share information and collaborate with people from other departments

May have too much fun at work and lose focus on organisational performance

May feel too secure in their jobs and therefore less likely to pursue opportunities to improve their skills or qualifications

May become complacent and therefore reduce their work effort

Which of the following statements is most likely true?

Positive emotions are likely more contagious than negative emotions at work

Negative emotions are likely more contagious than positive emotions at work

It is not possible to measure whether positive emotions or negative emotions are more transmittable in the workplace

Both negative and positive emotions in the workplace are likely contagious

In terms of developing the skills of inspirational communication, which of the following statements is most likely true?

People are more likely to improve their performance when they are told about their weaknesses in strong and unpleasant language

People are most likely to improve their performance when they receive more positive feedback than negative feedback

People are more likely to improve their performance when they are told about their flaws in public rather than in private

People are most likely to improve their performance when they receive more negative feedback than positive feedback

Which of the following would be a good definition of an inspirational communicator?

Someone who inspires high employee performance by performing and role modelling high performance

Someone who uses appeals and emotion-laden statements to stimulate listeners' motivation

Someone who possesses more charisma than substance in their style of communication

Someone who grabs the attention of an audience and impresses upon them the importance of changing their behaviour