From blamer to doer

Which of the following answers best describes the two factors required to hold a person accountable for delivering work?

Using a carrot and a stick

Using performance reviews and peer pressure

A shift in mindset and a series of practical steps

Using a calendar reminder system and performance reviews

Which of the following answers best describes what a 'mindset' is?

A psychological response

A psychological response based on personal beliefs created over time

A pattern of thinking

Your personal beliefs

Which of the following answers best describes the 'victim trap'?

A working world where people create drama to avoid responsibility

A working world where people focus on problems

A working world where people are very dramatic

A working world where people avoid responsibility

Which of the following answers is the 'carrot' described in the article?

Shaping their destiny for them

Showing them skills and steps the first time round

Coaching the victim

Building their confidence

Which of the following answers is the 'stick' described in the article?

Peer pressure

Holding a mirror up to the victim’s behaviour

Threats of bad performance reviews

Getting the team to share when they have been failed by the individual in question

Which of the following answers best describes the role of a coach in this context?

Someone who is tough but fair

To brainstorm options and think through the benefits, downsides, and consequences of each option

Someone who can be both persuasive and mildly threatening

To brainstorm options, and think through the benefits of each possible option

What should you use to encourage the other person to think through options?

Brainstorming

A Gant chart

Both open and closed questions

Mind-mapping

Which of the following is the best definition of a closed question?

A question where all answers are wrong

A trick question

A question with many possible answers

A question with a single yes / no response and no elaboration required in the answer

Which of the following answers does not reflect what happens when someone doesn't deliver?

It frustrates the team

It slows down the work of the team

It can help the team root out 'bad apples'

It can infect the culture

What is the second element of the solution described in the article?

Threats

Practical skills and steps

Veiled threats

Training the victim

Which of the following answers best describes the two factors required to hold a person accountable for delivering work?

Which of the following answers best describes what a 'mindset' is?

Which of the following answers best describes the 'victim trap'?

Which of the following answers is the 'carrot' described in the article?

Which of the following answers is the 'stick' described in the article?

Which of the following answers best describes the role of a coach in this context?

What should you use to encourage the other person to think through options?

Which of the following is the best definition of a closed question?

Which of the following answers does not reflect what happens when someone doesn't deliver?

What is the second element of the solution described in the article?

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