Anger at work

A central argument being made in the article is that -

Anger is harmful to the mental health of the person expressing anger

It can be beneficial for people's mental wellbeing to express anger - as long as they express only a mild degree of anger

The impact of anger in the workplace is not always beneficial

People who express anger motivate themselves to perform more effectively

Empathic anger is defined as anger triggered by observing or learning of acts causing harm to another person or persons. It is -

Likely that men (but not women) who demonstrate empathic anger will be viewed as both more competent and warmer

Likely that women (but not men) who demonstrate empathic anger will be viewed as warmer

Not possible to say what the effects of empathic anger are on the person displaying it

Likely that empathic anger is more beneficial to the person displaying it than other forms of anger

In a negotiation, the display of anger by a negotiator -

Is mostly beneficial for that negotiator

Often leads to that negotiator having to give away more concessions in order to secure a deal

Backfires and is mostly harmful to outcomes achieved by that negotiator

None of the other responses is correct

The suggestion that a negotiator should be tough, hostile or angry in order to be successful

Is not supported by any research evidence at all

Is only either partially or weakly supported by research evidence

Is likely to be a tactic that is more beneficial to women than men, as it allows women to show that they are not weak

Is likely to be a tactic that works more for negotiators in developed countries than developing countries

In order to be successful, a negotiator should generally -

Use some combination of all of the other three tactics

Emphasise that the negotiation is an opportunity for collaboration rather than a situation that requires competition

Aim to be calm and professional

Build the relationship by being warm and friendly

Managers who frequently demonstrate high levels of anger in front of their reports -

Are likely to be viewed as more capable than managers who remain calm

Are likely to be perceived more negatively by their reports than managers who are more able to control their anger

Should explain the reasons behind their anger in order to be viewed as more competent

May help themselves to be seen as more promotable than managers who display lower levels of anger

Managers who strategically try to use anger in order to motivate employee performance -

Are likely to find that the effects of anger on performance are not straightforward

May inadvertently encourage stronger relations between employees as employees look to each other for emotional support

Are likely to find that they can motivate employee performance in the short-term but not the long run

May inadvertently stifle creativity and innovation amongst their employees

People who find it difficult to control their anger -

Are likely to find that people are less willing to work with them

Are unlikely to benefit from using psychological techniques to help them remain calmer

Two of the other answers are correct

May be more successful in customer-facing roles than in jobs in which they have to work with colleagues in small, close-knit teams

Cognitive reappraisal is a mental strategy that -

Involves trying to look at situations from a more rational and less emotional standpoint

Is likely to be easier to use when a person feels extreme anger as opposed to only mild anger

Is likely to be most beneficial to people who already practise mental techniques such as mindfulness

Involves imagining how a situation might turn out if you were to avoid becoming angry

Which of the following statements is most likely to be true?

Anger is best reduced by the use of pharmaceutical treatments

Anger is merely a symptom of pressure and stress - and therefore it is natural that leaders should occasionally need to shout at employees in order to vent their emotions

A person's tendency to become angry is mostly genetic rather than caused by a person's upbringing or home situation

Anger can be reduced through work with a psychologist or therapist

A central argument being made in the article is that -

Empathic anger is defined as anger triggered by observing or learning of acts causing harm to another person or persons. It is -

In a negotiation, the display of anger by a negotiator -

The suggestion that a negotiator should be tough, hostile or angry in order to be successful

In order to be successful, a negotiator should generally -

Managers who frequently demonstrate high levels of anger in front of their reports -

Managers who strategically try to use anger in order to motivate employee performance -

People who find it difficult to control their anger -

Cognitive reappraisal is a mental strategy that -

Which of the following statements is most likely to be true?

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