Internal audit and technology - managing common problems

This session - presented by Dr Andrew Davidson of Johnston Carmichael -  covers the following issues for Internal Audit with technology:

• Expectation gap - management thinks that new software will do everything, solve all problems and give 100% reliable answers
• Training and change - staff can be reluctant to change to a new way of doing things
• Ongoing monitoring - it is rare that new technologies are implemented flawlessly and work exactly as anticipated
• Data management - for software technologies, the data required (or produced) may be more or less than that required by the business
• Techno-joy - people may use software despite it not being relevant and try to force it to do the job.

For each area, we look at the concern for Internal Audit and the solution.