This report examines how global capability centres (GCCs) have become one of India’s most significant economic success stories – evolving from cost-efficient back-office operations to high-value, innovation-led strategic hubs.
It draws on insights from industry leaders, academics and policymakers to examine key trends shaping GCC growth, the requirements for success, and emerging opportunities for finance professionals. It presents a timely view of the capabilities and leadership pathways for finance professionals in GCCs.
Collaboration is vital for this evolving ecosystem to counter challenges and thrive inclusively, so the report specifies the key roles of GCCs, policymakers and academia in harnessing opportunities and managing risks. Finance professionals will enable this transformation.
Opportunities for finance professionals
Finance roles in GCCs have shifted from doing basic transaction-focused accounting to creating value for the organisation through process improvement and cost transformation initiatives. Opportunities abound in business partnering, procurement, reporting, planning and analysis. While entry-level roles focus on data analytics, financial planning and analysis (FP&A) and compliance management, mid-level roles are shifting to process improvements and driving transformation.
To succeed in an increasingly global economy, finance professionals need a combination of knowledge, behavioural and solution-centric capabilities.
Drivers of GCC success
- A skilled workforce (especially tech-related), expansion into tier-II cities, favourable government policies and improving infrastructure are fuelling India’s rise as the world’s front office.
- Running a successful GCC requires core business skills, plus cross-cultural competencies at individual and organisational levels.
- Collaboration among state and non-state actors is key to managing risks and maximising momentum. GCCs, policymakers and academia need to work together to sustain momentum.
