Complaints are a commercial reality and ACCA firms are required to have an internal complaints handling procedure. in this webinar, Alexander Dunlop will cover ACCA's requirements for a firms complaints procedure and the resources available from ACCA, as well as some practical advice on dealing with complaints.


Alexander Dunlop, Senior Investigations Officer, ACCA

Alexander is a senior investigation officer at ACCA. Around 25% of all complaints received by ACCA are dealt with via conciliation. Alexander is a lawyer and mediator specialising in Alternate Dispute Resolution (ADR) and international dispute resolution.