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The global body for professional accountants

Upcoming planned system downtime

We’ll soon be updating our systems to better accommodate growing demand and enhance our services for our future members, members and partners.

This means there’ll be a period of planned system downtime during which some services will be unavailable from 12:00 UK time on 13 November until 18 November 2026.

MyACCA will be unavailable between 13-18 November 2026

To avoid disruption, please plan ahead and download any important documents you may need before this period, including:​

  • Exam results and transcripts
  • Certificates​
  • Letters of good standing​
  • Letters of Equivalence​
  • Payment receipts    
Access MyACCA

Contacting us during system downtime

If you need to contact us, please try to raise a case ahead of our system downtime via the MyACCA portal. 

Our teams have system access on 16-17 November and may respond to any open cases or applications. If you receive an email notification about your case, you’ll be able to log in to MyACCA and view the updates from 18 November.  

You can contact our Customer Services team as usual by phone from 16-18 November on  +44 (0)141 582 2000.

Find out what our planned downtime means for you

If you intend to start studying an ACCA qualification soon, here’s how our upcoming system downtime will impact you.

New ACCA registrations

You’ll need to register with us by 12:00 UK time on 13 November 2026. New registrations will be unavailable after this date until our systems are back on 18 November 2026.

Resuming an in-progress registration

If you’ve already started the application process, you’ll have until 12:00 UK time on 13 November 2026 to complete it ahead of our system downtime.  This includes providing all necessary documentation.

Any incomplete applications after 13 November 2026 can be resumed when our systems are back on 18 November 2026.

There’ll be a period of planned system downtime from 12:00 UK time on 13 November until 18 November 2026 during which some services will be unavailable.

To avoid disruption, please plan ahead and take any action needed by the key dates listed within the sections below.

Accessing MyACCA

MyACCA will be unavailable from 12:00 UK time on 13 November until 18 November 2026. If you need to update your account details, submit an application, or view and download any documents including certificates, payment receipts, exam transcripts or results, please do so by 12:00 UK time on 13 November 2026.

Our teams have system access on 16-17 November and may respond to any open cases or applications. If you receive an email notification about your case, you’ll be able to log in to MyACCA and view the updates from 18 November 2026.

ACCA Learning

ACCA Learning will be available for existing learners between 13-18 November 2026. New registrations will be unavailable during this time.

Booking exams

The exam booking platform will be unavailable from 12:00 UK time on 13 November until 18 November 2026.

Compass planner

Compass planner will be unavailable between 13-18 November 2026.

Exemptions calculator

You'll still be able to use the exemptions calculator to see if you may be eligible for any exemptions from our exams.  However, information will not be updated between 13 November and 18 November 2026.

Ethics and Professional Skills Module (EPSM)

The Ethics and Professional Skills Module (EPSM) will be available for existing learners between 13-18 November 2026. New registrations will be unavailable during this time.

Foundations in Professionalism

Foundations in Professionalism will be available for existing learners between 13-18 November 2026. New registrations will be unavailable during this time.

On-demand exams

On-demand exams will be available between 13-18 November 2026 but with reduced access. Provisional results will be provided on the same day as the exam. Final results will be accessible via the MyACCA portal after 18 November 2026

Practice Platform

The Practice Platform will be available between 13-18 November 2026 via direct link only.  

Recording your PER progress

You have until 13 November 2026 to update your PER progress in MyExperience. You can resume updates when our systems are back on 18 November 2026.

Search for an ACCA approved learning partner

 

You'll still be able to search for a Learning Partner, however, the information on our database will not be updated between 13-18 November 2026.

Search for an ACCA approved employer

 

You'll still be able to search for an ACCA approved employer, however, the information on our database will not be updated between 13-18 November 2026.

Study Hub 

The Study Hub will be available between 13-18 November 2026 via direct link only.

Study Hub+

Study Hub+ will be available for existing learners between 13-18 November 2026. New registrations will be unavailable during this time.

Study Support Resources

Access to our Study Support Resources will still be available between 13-18 November 2026.

There’ll be a period of planned system downtime from 12:00 on 13 November until 18 November 2026 during which some services will be unavailable.

To avoid disruption, please plan ahead and take any action needed by the key dates listed within the sections below.

Accessing MyACCA

MyACCA will be unavailable from 12:00 UK time on 13 November until 18 November 2026. If you need to update your account details, raise a case, submit an application, or view and download any documents including certificates, payment receipts, exam transcripts or results, please do so by 12:00 UK time on 13 November 2026.

Our teams have system access on 16-17 November and may respond to any open cases or applications. If you receive an email notification about your case, you’ll be able to log in to MyACCA and view the updates from 18 November 2026.

ACCA member applications

You have until 12:00 UK time on 13 November 2026 to apply for ACCA membership. New applications will be unavailable after this date until our systems are back on 18 November 2026.

Any incomplete applications can be resumed when our systems are back on 18 November 2026.

Mentoring

Mentoring will be unavailable between 12:00 UK time on 13 November until 18 November 2026.

Recording your PER progress

You have until 12:00 on 13 November 2026 to update your PER progress in MyExperience. You can resume updates when our systems are back on 18 November 2026.

Reduced subscriptions application

 

If you wish to apply for a reduced subscription, you have until 12:00 UK time on 13 November 2026 to provide all necessary documentation and submit your request.  You'll be able to apply when our systems are back on 18 November 2026.

There’ll be a period of planned system downtime from 12:00 UK time on 13 November until 18 November 2026 during which some services will be unavailable.

To avoid disruption, please plan ahead and take any action needed by the key dates listed within the sections below.

Accessing ACCA Learning

ACCA Learning will be available for existing learners between 13-18 November 2026. New registrations will be unavailable during this time.

Accessing MyACCA

MyACCA will be unavailable between 12:00 UK time on 13 November until 18 November 2026. If you need to update your account details, submit an application, or view and download any documents including certificates, payment receipts and letters of good standing, please do so by 12:00 UK time November 2026.

Our teams have system access on 16-17 November and may respond to any open cases or applications. If you receive an email notification about your case, you’ll be able to log in to MyACCA and view the updates from 18 November 2026.

Apply for ACCA membership from other bodies

You have until 12:00 UK time on 13 November 2026 to apply for ACCA membership from other bodies. After this, you’ll need to wait until our systems are back on 18 November 2026.

CPD declarations and evidence records

You have until 12:00 UK time on 13 November 2026 to submit any CPD declarations and evidence records for CPD reviews. After this, you’ll need to wait until our systems are back on 18 November 2026.

CPD resources

Access to ACCA CPD events and products on the Configio platform will be available to existing users between 13-18 November 2026. New registrations to the platform will be unavailable during this time.

CPD reviews

If you’ve been selected for a CPD review, you have until 12:00 UK time on 13 November 2026 to provide materials. After this, you’ll need to wait until our systems are back on 18 November 2026.

CPD waivers

You have until 12 November 2026 to apply for CPD waivers. After this, you’ll need to wait until our systems are back on 18 November 2026.

Ethics and Professional Skills Module (EPSM)

The Ethics and Professional Skills Module (EPSM) will be available for existing learners between 13-18 November 2026. New registrations will be unavailable during this time.

Lifetime membership applications

You have until 12:00 UK time on 13 November 2026 to apply for lifetime membership. After this, you’ll need to wait until our systems are back on 18 November 2026.

Mentoring

Mentoring will be unavailable between 12:00 UK time on 13 November until 18 November 2026.

Practising Certificate renewals

Practising Certificate renewals will be unavailable on the MyACCA portal from 12:00 UK time on 13 November until 18 November 2026. Any incomplete applications can be resumed when our systems are back on 18 November 2026.

Readmit your membership

If you are removed from the register, you can apply to return to it up until 12:00 UK time on 13 November 2026.  After this, you’ll need to wait until our systems are back on 18 November 2026.

Reduced subscriptions application

If you wish to apply for a reduced subscription, you have until 12:00 UK time on 13 November 2026 to provide all necessary documentation and submit your request.  You'll be able to apply when our systems are back on 18 November 2026.

We’ll keep you updated in advance with everything you need to know, including when you can access your MyACCA portal and support materials.

View upcoming system downtime

We’ll keep you updated in advance with everything you need to know, including when you can access your MyACCA portal and support materials.

View upcoming system downtime

There’ll be a period of planned system downtime from 12:00 UK time on 13 November until 18 November 2026 during which some services will be unavailable.

To avoid disruption, please plan ahead and take any action needed by the key dates listed within the sections below.

Accessing MyACCA

MyACCA will be unavailable from 12:00 UK time on 13 November until 18 November 2026. If you need to update your account details, submit an application, or view and download any documents including practising certificates, please do so by 12:00 UK time on 13 November 2026.

Our teams have system access on 16-17 November and may respond to any open cases or applications. If you receive an email notification about your case, you’ll be able to log in to MyACCA and view the updates from 18 November 2026.

Regulatory applications

You have until 12:00 UK time on 13 November 2026 to submit a regulatory application. After this, you’ll need to wait until our systems are back on 18 November 2026.

Regulatory renewals

Regulatory renewals will be unavailable on the MyACCA portal from 12:00 UK time on 13 November until 18 November 2026. Any partial completed renewals can be resumed when our systems are back on 18 November 2026.

Prepare for upcoming downtime

If you’re planning to register as a student, book onto an exam session, or will need access to your ACCA documents soon, we recommend getting this done now, or as soon as you can.

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