5. Post exam options

Post-exam options eligibility

To be eligible to use our rebook option you must have:

• attempted to check-in for your exam
• experienced a technical issue during your exam which has impacted your ability to complete the exam. 

In addition to meeting the above criteria, if you wish to withdraw your exam you must also have:

• successfully passed the mandatory system test via Exam Planner at some point between the previous exam session finishing (18 June for September 22 session) and before starting your exam check-in process. 
• If you perform multiple mandatory system tests ahead of exam check-in, the last mandatory system test result must be a pass.

If you do not meet the eligibility criteria for either our rebook or withdrawal post-exam options, you will not be able to use our post-exam options.

Rebook using Exam Planner

Students who experience technical issues can use Exam Planner to rebook their exam for our contingency week. This option is available for all exams apart from some variants - view the timetable for information on when these are scheduled.

If you have to rebook your exam, you should be aware that

• Your original exam attempt will not be marked and you will not receive a result for this attempt.
• It is not possible to retract a rebooking request.
• Rebookings must be made at least 48 hours ahead of the scheduled contingency exam date.

Watch the video below for step-by-step instructions on to rebook your exam using Exam Planner.

Withdraw using Exam Planner

If you are unable to rebook your exam for the contingency week you have the option of withdrawing your exam using Exam Planner and receiving a credit for your exam fee.  

If you withdraw your exam, you should be aware that:

• You can only withdraw your exam after any rebook option has passed i.e. after the exam has been scheduled in the contingency week. You must also do so before the withdrawal deadline.
• Your exam attempt will not be marked and you will not receive a result.
• It is not possible to retract a withdrawal request

Watch the video below for step-by-step instructions on to withdraw your exam using Exam Planner.

Mitigating circumstances

Alternatively, if you have experienced technical issues which you feel have negatively impacted your performance but you have been able to either:

• complete your exam, or 
• feel you have completed enough exam content to pass

you may wish to apply for mitigating circumstances. If you choose to do so, the mitigating results you experienced will be taken into consideration during the results process. 

Mitigating circumstances requests are made through your myACCA account and must be submitted by the relevant deadline

Visit our mitigating circumstances page for more information.

If you have any further questions relating to your post-exam options you may wish to visit our remote session FAQs page