AI chatbots: Customer service and engagement

Lo Sir, Founder, Hello AI

Lo Sir (Mr Lo Ying Wai) is the founder of Hello AI, with over 20 years of experience in AI transformation, digital marketing and cross-border e-commerce. He has trained more than 700 professionals through high-impact online courses and led AI integration projects for enterprise clients, optimising workflows to boost productivity and reduce costs.

A Visiting Lecturer at PolyU SPEED, he teaches the Professional Certificate in AI-Driven Digital and Social Media Marketing, and is the author of a Chinese-language guide to Google Gemini. His Hello AI YouTube channel gained over 10,000 followers within two months of its launch.

• The webinar is pre-recorded and broadcast via ON24.
• Presentation and reference materials of this series are compiled in traditional Chinese. 
• Each enrolee will receive an email confirmation including the webinar access link and password after successful registration. A further event invitation including access details of the live Q&A session would be sent to participants in early September 2026.
• Enrolee can access all the on-demand sessions (the webinar and Q&A session) until 31 March 2027. 
• Enrolee’s own attendance record can be downloaded in the webinar platform after attending the webinar.
•  This webinar is covered under ACCA’s Subsidy CPD Scheme: a 50% discount would be offered to members who are currently entitled to reduced subscription and retired members on ACCA’s register. ACCA Hong Kong reserves the right to make the final decision on eligibility and the application of the Subsidy CPD Scheme. If you are eligible for the Scheme and would like to join the webinar, please drop us an email to hkinfo@accaglobal.com for enquiries.