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Recorded webinar | ACCA

Channel Islands session - Decoding difficult: Understanding and managing difficult people in the workplace

Learn how to identify and manage difficult relationships in the workplace, with practical tools and techniques to foster positive relationships and team dynamics

Overview

Person smiling in office

Designed to help anyone who has experienced a difficult person at work, the course explores the nine types of ‘difficult people’ and enables attendees to diagnose the type of person they’re working with. Nick shares practical tools and techniques for dealing with each different type and how to help build the right mindset for success and successful workplace relationships.

 

During this session, you will:

  • Discover why people become difficult at work and what to tackle first
  • Face up to the cost of difficult behaviours: to the organisation, its customers, and its people
  • Learn how to turn things around, positively and with empathy
  • Build great working relationships and team dynamics

Nick Robinson

Nick Robinson has over two decades’ experience as an Executive Coach, working with managers across every size and type of organisation – from SMEs to multinationals, public sector to private.

He’s a former Chartered Accountant, a Certified Professional Coach, an NLP Master Practitioner, a Graduate of the Newfield School’s Mastery in Coaching programme and has served two terms on the national governing Council of the Institute of Directors.

Before becoming a coach Nick had large-company experience in senior Finance, Corporate Strategy, Human Resources and Project Director roles. He now specialises in one-to-one and team coaching for difficult people and tough teams at work.

If you are unable to join the live webinars, they will be available on-demand 24 hours after the live webinar ends and you will have access to the sessions for 12 months.

Should you wish to view or download the handout materials in advance of the event, they will be available one day prior through your document library at https://events.accaglobal.com.

Price

Price (excluding VAT) 55 GBP

Location

United Kingdom

Date & time

On demand

Enquiries

Email enquiries UKCL@accaglobal.com

Course provider

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