By completing this course, you will understand how to:
- develop a digital transformation vision aligned with organisational goals and stakeholder expectations
- incorporate ESG factors into existing risk management frameworks and processes, enabling a more holistic approach to risk assessment and mitigation
- recognise the critical role of ethics in risk management and how financial disasters can offer valuable lessons
- outline the key steps in building an effective compliance crisis communication plan, including risk identification, team roles, protocols, messaging, and training
- use strategic questioning and listening techniques to uncover client pain points, opportunities, and unarticulated needs.
