Empathy enhances performance

Multiple-choice questions. In order to be awarded CPD units you must answer the following five random questions correctly. If you fail the test, please reread the article before attempting the questions again.

Why might empathy not immediately appear a priority?

Because empathy is difficult to measure

Because the profession usually focuses heavily on numbers and regulations

Because it reduces productivity

Because employers and clients prefer technical skills only

According to the article, what are trusted relationships as important as?

Company policies

Technical skills

Leadership experience

Financial rewards

Which of the following qualities is associated with someone who is trusted?

Ambition

Reliability

Competitiveness

Creativity

In the workplace, how is empathy best described?

Agreeing with everyone

Talking about personal feelings

Expressing emotions openly

Recognising another person's perspective and responding appropriately

What does empathy primarily require in the workplace?

Conflict avoidance

Paying attention

Innate curiosity

Emotional vulnerability

What common objection do people give for not being more empathic at work?

Lack of authority

Lack of time

Lack of training

Lack of confidence

What can happen if someone who needs support is ignored?

Their prospects for promotion suffer

A negative ripple effect, including mistakes and lower morale

Productivity increases

Support from HR can be invoked

According to the article, how can empathy in the workplace be seen?

As informal leadership

As a team exercise

As preventative risk management

As emotional therapy

What type of empathy focuses on understanding another person's perspective?

Reflective empathy

Emotional empathy

Cognitive empathy

Social empathy

Which behaviour is recommended for empathic leadership?

Having difficult conversations out of office hours

Persevering until the behavioural issues are resolved

Intervening to correct mistakes quickly

Giving full attention when someone speaks

1 unit