As a reminder, HMRC is trialling a better one-stop shop for agents being able to use the Agent Dedicated Line for employer-related queries. The use and effectiveness of this approach will determine how permanent the arrangement is.

HMRC has said: ‘We are encouraging all tax agents with employer-related queries to contact the Agent Dedicated Line, rather than the Employer Helpline.

This change is part of an ongoing trial. Bringing employer related queries into the Agent Dedicated Line will help provide a more consistent service for agents and ensure queries are handled by advisers with specialist knowledge of agents’ needs and the issues they encounter.

The trial will also give us greater insight to inform future improvements for agents.

The Employer Helpline will remain available for queries from individuals.’