If technical issues impact your exam day you may wish to use our post-exam day options. You can self-serve these options using Exam Planner.
To be eligible to use our rebook option
You must have:
To be eligible to use our cancellation option
In addition to meeting the rebook criteria, you must also:
If you do not meet the eligibility criteria for either our rebook or cancellation post-exam options, you will not be able to use our post-exam options.
*Students entered for a remote session exam for the first time will need to pass the system test after booking their exam and before checking-in for their exam.
In exceptional circumstances, it may be necessary for ACCA to remove the option for individual students to cancel their exam as a result of technical issues.
Help completing the mandatory system test
Watch our tutorial video below for support on how to complete your mandatory system test.
Students who experience technical issues can use Exam Planner to rebook their exam for the contingency exam date. This option is available for all exams apart from some variants and rebookings should be made at the earliest opportunity.
View the timetable for information on when these are scheduled.
If you have to rebook your exam, you should be aware that
Watch the video below for step-by-step instructions on to rebook your exam using Exam Planner.
If you are unable to rebook your exam for the contingency exam date you have the option of cancelling your exam using Exam Planner and receiving a credit for your exam fee.
If you cancel your exam, you should be aware that:
Watch the video below for step-by-step instructions on to cancel your exam using Exam Planner.
Alternatively, if you have experienced technical issues which have negatively impacted your performance, but you have been able to either:
you may wish to apply for mitigating circumstances. These circumstances will be taken into consideration during the results process.
Mitigating circumstances is available to all students, regardless of whether they meet the cancellation eligibility criteria. Applications can be made via your myACCA account and must be submitted by the relevant deadline
Visit our mitigating circumstances page for more information.
If you have any further questions relating to your post-exam options you may wish to visit our remote session FAQs page