We'd like your exam to go as smoothly as possible. To have a successful exam experience, check our guidance on what you should do in advance of your exam and what to expect on the day itself.
Before exam day you should make sure your equipment, internet connectivity and exam environment meets the rules and requirements laid out in Section 1 : "Before you book".
On exam day, it's important that you use the same location, equipment and connectivity that you used previously to successfully complete these checks. If your computer or internet access has had any upgrades since running these checks, you should complete these again to ensure the upgrades do not affect how the exam runs on the day.
The link to launch your exam will appear in 'Your Plan' within Exam Planner at 00:00 (BST) on the day of the exam. To access 'Your Plan', log into myACCA, select ‘book an exam’, and select ‘Your Plan’.
Once you click the ‘begin’ button, you will be prompted to download some invigilation software and enter your phone number. In the event of any technical issues arising during the exam which cannot be resolved through the online chat, the invigilator will attempt to contact you by phone.
For exam security purposes you will then be prompted to take some pictures of yourself, your ID and your environment. You can then upload them, preferably using your mobile phone, by following the on-screen instructions. As soon as the check in process is complete, make sure your phone is out of arms reach.
You will only be able to launch your exam 30 minutes before your exam start time and please be aware it can take up to 15 minutes to complete this process. It's important to be ready to start your exam on time, as you will not be able to start the launch process 15 minutes after your scheduled exam start time.
Before launching your exam you should fully close all applications using your task manager to avoid exam disruption (using Ctrl-Alt-Del for PC users, or Command-Option-Esc for Mac users).
You can take one bathroom break of up to 5 minutes during the exam. If you require a comfort break you should
1) Request a chat with your invigilator by clicking the speech bubble at the top of your screen.
2) Once the invigilator has opened up the chatbox, you should tell them that you are leaving your desk to use the bathroom. You do not need to wait for their response before leaving your desk.
3) Once you've returned use the chat function again to let the invigilator know you have returned. They may wish to verify your ID once you return.
The exam is not paused during a comfort break and the exam timer will continue to run.
All students who attempt their exam will have their answers sent to ACCA within 72 hours of completion. For piece of mind, this confirmation is displayed as 'Exam attempted' within Your Plan once it has been received by ACCA.
We recommend familiarising yourself with our troubleshooting guide in advance of the exam so you know what to do next if you experience technical issues during your exam.
2. Withdraw and receive a credit for your exam fees (available for all exams).
Please note that only students who experience technical issues are permitted to withdraw their exam.
The quickest and easiest way to complete either of these steps is by visiting our Contact Us page and following the self-serve instructions. Watch our step-by-step video guidance for more support on withdrawing your exam.
Please note that if you withdraw your exam you will not receive a result and withdrawing your exam is strictly only available to students who have experienced technical issues.
Alternatively, if you have experienced technical issues which you feel have negatively impacted your performance but you have been able to either:
you may wish to apply for mitigating circumstances. If you choose to do so, you will receive a result with the technical issues you experienced taken into consideration during the marking process.
To make a mitigating circumstances request you do so through your myACCA account. All requests must be submitted by the relevant deadline
If you have any further questions about what you need to do on exam day please visit our frequently asked questions.